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Noticeboard

NEWS - We are in the process of updating our telephone system, please bear with us during this time.

Click on this link for more information on Covid advice for Parents with children under 12 years

Additionally, we are still operating normal opening hours, however, access to entering the building is limited at this moment in time?

To reduce your need to visit the surgery: -

  • Check your symptoms online via 111.nhs.uk/ to direct you to the right place before contacting us.
  • If you or a family member living with you have any symptoms of the Coronavirus, stay at home and self-isolate as directed. Ring 111 if your symptoms get worse.
  • Call into a pharmacy for any minor aliments for them to assess and direct you – please use this link for more information on minor ailments.
  • Order your repeat medication on-line  via patientaccess.com or SMCCG.MaplesMedical@nhs.net 
  • Ask a friend or family member to become a proxy through Patient Access to order your medication for you, or see if they will post your request.
  • Send any general questions to the SMCCG.MaplesMedical@nhs.net mailbox.
  • Post your prescription requests outside in the surgery post box rather than coming in.
  • Send us an email or drop us a note asking us to contact you if you don’t know what medication it is that you need to order, and we will contact you back asap.
  • Ask the Drs medical questions via On-Line Consult - https://www.online-consult.co.uk/org/maples-medical-centre
  • Make sure that you give us plenty of notice when ordering your medication (don’t leave it to the last minute).
  • We are sending prescriptions electronically to your Pharmacist, so please check with them first to see if they have received it before contacting the surgery.
  • Ring for a telephone consultation, or an enquiry.

Test Resultsxray

Samples

All samples must be brought to the surgery in sterile containers and sealed in the bags provided by the practice. Your full name and date of birth must be written on all bottles and must be handed in at reception before 14:00 on Monday, Tuesday, Wednesday, Thursday, Friday to be included in our specimen collection from the hospital.

 

Results

If you have been sent for an investigation you will be contacted by phone, unless otherwise arranged with the doctor/nurse.

BLOOD RESULTS - please contact the surgery after 2pm.

X-RAY RESULTS - please contact the surgery after 2pm,  5 working days after examination.

SMEAR RESULTS - are sent via post, they usually take 4-6 weeks. If you do not received the result after this time please contact the surgery.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website