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Noticeboard

NEWS - We are in the process of updating our telephone system, please bear with us during this time.

Click on this link for more information on Covid advice for Parents with children under 12 years

Additionally, we are still operating normal opening hours, however, access to entering the building is limited at this moment in time?

To reduce your need to visit the surgery: -

  • Check your symptoms online via 111.nhs.uk/ to direct you to the right place before contacting us.
  • If you or a family member living with you have any symptoms of the Coronavirus, stay at home and self-isolate as directed. Ring 111 if your symptoms get worse.
  • Call into a pharmacy for any minor aliments for them to assess and direct you – please use this link for more information on minor ailments.
  • Order your repeat medication on-line  via patientaccess.com or SMCCG.MaplesMedical@nhs.net 
  • Ask a friend or family member to become a proxy through Patient Access to order your medication for you, or see if they will post your request.
  • Send any general questions to the SMCCG.MaplesMedical@nhs.net mailbox.
  • Post your prescription requests outside in the surgery post box rather than coming in.
  • Send us an email or drop us a note asking us to contact you if you don’t know what medication it is that you need to order, and we will contact you back asap.
  • Ask the Drs medical questions via On-Line Consult - https://www.online-consult.co.uk/org/maples-medical-centre
  • Make sure that you give us plenty of notice when ordering your medication (don’t leave it to the last minute).
  • We are sending prescriptions electronically to your Pharmacist, so please check with them first to see if they have received it before contacting the surgery.
  • Ring for a telephone consultation, or an enquiry.


blue_yellow_pillsRepeat Prescriptions

To order your prescriptions on-line you need to register with Patient Access using the link above.

Please note we do not accept orders for repeat prescriptions over the telephone.

Please give 48 hours’ notice when requesting repeat prescriptions; they can be collected later after 2pm, excluding weekends and Bank Holidays.

How to Order

If your medicine is on repeat prescription you will be given a computer printout with the details of your medication on it or you can complete our repeat prescription form at our reception front desk.

Please use the above to order a repeat prescription by marking the items required.

You can either:

  • Tick items and place the printout in the box opposite reception. 
  • Post the printout to the practice, with a stamped addressed envelope (please allow plenty of time due to possible delays with the post).
  • Order online by following the link above and complete the Patient Access registration details required. You will also need to call into reception for a code to complete the registration for security reasons (you will need to bring in ID for this purpose).
  • Arrange for delivery from your usual pharmacy. 
  • Housebound patients – many chemists provide an order/delivery service (free of charge). Ask your local chemist.

Items such as contraceptives, HRT and antidepressants are not usually available as a repeat and may therefore not appear on your list. You must therefore make an appointment to see the practice nurse or doctor for these items.

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 

 
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