Noticeboard

Coronavirus is still circulating in our local area and local restrictions are still in place in Manchester.

If you have a fever, continuous cough or lose your sense or taste or smell you must stay at home for 10 days and arrange a test straight away and everyone

in your household must stay at home for 14 days.

To book a test visit www.nhs.uk/coronavirus or call 119.

We are aware there is a problem with the national NHS Test Trace website, which the national team are currently working on. If you have tried to book a swab test and can’t get through please do try again later. In the meantime, if you have Coronavirus symptoms, please stay at home.

 If you have concerns about your symptoms or other health conditions please complete an online form on our website or call the practice and one of the clinical team will contact you.

Please don’t come into the practice or go to A&E. Only call 111 if you need urgent medical attention.

Thank you

Dear Patients

This is information about this year's flu vaccination campaign during the Covid pandemic. All patients will be invited to a specific appointment to comply with Infection Control. The first clinics will be on weekend days for our most vulnerable shielded patients. After these clinics , the remaining patients will receive a text or letter confirming the time slot and date, during September to November. There will be a further general text or letter with more information in the next month. We have approximately 2000 patients to vaccinate out of a total of 9000 in the practice.

Please click on this link for more information on Supporting your recovery after COVID-19

Click on this link for more information on Covid advice for Parents with children under 12 years.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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